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1. When will snow removal begin?

The Association and your Developer begin snow removal once the depth of the snow reaches two (2) inches on the roads and is still falling (as reported at Dulles Airport) and/or no later than four (4) hours after snow stops fully. Salt and/or sand may be applied on an "as needed" basis 

2. Which roads are plowed first?

Main roads are plowed first, followed by secondary roads, cul-de-sacs, and amenity parking areas.

3. Will the roads be treated?

Salt and/or sand may be applied in trouble spots, such as slopes and curves if conditions are icy and the temperature is below freezing and forecast to remain below freezing for an extended period.

4. What are Homeowners' responsibilities?

Homeowners are responsible for driveways, fire hydrants, and any sidewalk or bus stop adjacent to your lot and any roads with a common shared driveway (Pipestems). It is recommended that you shovel your driveway and sidewalk after the plow comes through.

5. What streets are the responsibility of the Developer? Builders? VDOT?

Please refer to the Street Responsibility List for an updated list regarding Developer, VDOT, and Builder responsibilities.

View Snowplow Tracker for VDOT schedule updates  and report any questions or concerns for VDOT roads here or call 1-800-367-7623.

For builder specific roads, please contact your builder.

6. What are the Association's responsibilities?

The Homeowners Association is responsible for the HOA amenity parking lots, sidewalks and bus stops adjacent to common areas, and loop lanes that have been topped.  For questions or concerns regarding these areas, please email HOA@willowsford.com. 

7. What if there is a disruption in trash service?

The trash vendor typically provides notice to the Association if trash removal services are affected by inclement weather. Residents will be notified through email.

8. What about building closures?

The Association offices and staff generally follow the Loudoun County Government & School Administration snow closures and delays schedule. Closures will be posted on the website and social media. The Association may stray from this policy if employee safety is of concern.

9. What if I have a maintenance emergency when the Association is closed?

In the event of a maintenance emergency during inclement weather, residents should contact the after-hours emergency service at (888) 980-8958.